Get in Touch With Us
Got a question about one of our poker site reviews, spotted something that needs updating, or just want to tell us what you think of the rankings? This page covers the ways to reach the Poker team and what happens once your message lands with us.
Ways to Reach the Team
Email is the best way to contact us. We read every message that comes in and aim to reply within two working days, though busier periods can push that out slightly. Write to us at [email protected] and give us a sense of what your message is about in the subject line — it helps us route it to the right person and get back to you faster.
We do not use a live chat widget or a phone line on this site, so email remains the single channel for anything from a quick question to a detailed correction.
What We're Happy to Hear About
- Questions about our reviews or rankings — If you want more detail on how a particular poker site scored, or why one operator sits above another on our list, ask us directly.
- Corrections — Poker sites change their bonus terms, deposit methods, and licensing details fairly often. If you've noticed something on the site that looks out of date, tell us. We would rather fix it than leave it wrong.
- Content suggestions — If there's a payment method, game format, or region you'd like us to cover in more depth, let us know what you're looking for.
- Partnership or editorial enquiries — Operators or industry contacts who want to introduce themselves are welcome to email with details.
- Reporting an issue with an operator — If you've had a problem with a site we cover — a slow withdrawal, an unclear bonus term, a customer support dead end — we're interested in hearing specifics, since it feeds into how we review these sites going forward.
How Commercial Relationships Work Here
newbreen.com may earn a commission when readers sign up through links on this site. That relationship never decides how a poker site is ranked or reviewed — our methodology and other reviews are built on the same criteria whether a brand pays us or not. If you have questions about how a specific ranking was reached, ask us and we'll explain the reasoning.
Responsible Gambling Support
If you or someone you know is struggling with gambling, please don't wait to reach out for help. You can contact the National Problem Gambling Helpline at 1-800-GAMBLER for confidential support, available across the US. Many states also run their own self-exclusion programs and local support services — if you mention your state in an email to us, we can point you toward the relevant resource, though we'd always encourage calling the helpline directly first.
Online poker for real money is intended for adults aged 21 and over in most regulated states (18+ in a small number of states). It carries real financial risk, and no site or strategy removes that risk. We do not offer gambling advice or claim that any operator improves your odds of winning.
What Happens After You Send a Message
Every email is read by a person on our team, not answered by an automated script. If your message needs input from someone else — say, a technical question about how a review was scored — we'll loop them in before replying. We aim to get back within two working days, and we'll always follow up even if the answer takes a little longer to put together.
Before You Write In
A few quick checks can save you a round of back-and-forth:
- If your question relates to a specific poker site's bonus or deposit terms, check the current terms on that operator's own site first, since these can change without notice.
- If you're reporting outdated information, include the page or section you saw it on so we can find it quickly.
- If you're asking about eligibility or state availability, mention your state — regulation varies significantly across the US and we can give you a more useful answer with that detail.
We appreciate everyone who takes the time to write in, whether it's a correction, a question, or a suggestion for what we should cover next. Reader feedback genuinely shapes how we keep this site accurate and useful.